Office Assistant & Customer Experience Coordinator – Dynamic Part-Time Role

Office Assistant & Customer Experience Coordinator

(Part-Time | 32.5 Hours/Week | On-Site in Clark, NJ)

Good Tidings Plumbing, Heating & Cooling | 35 Years of Excellence

Join Good Tidings Plumbing, Heating & Cooling, a thriving 20-person, high-performing team with over 35 years of excellence! We proudly serve thousands of loyal customers and generate over $6M in annual revenue. Under the visionary leadership of Dave McKenna, we are expanding nationally through franchising, sharing our proven systems to empower more profitable owners, support their families, and elevate the entire industry.

Our foundation is built on unwavering integrity: clear promises, honest communication, and consistent follow-through. If you are passionate about organized systems, providing exceptional service to friendly customers, and thrive in a dynamic, goal-oriented environment, you will find a rewarding home with us.

The Role (impact you’ll have)

As our Office Assistant & Customer Experience Coordinator, you will be the welcoming first voice our customers hear and the essential hub that ensures our dispatch board, field Technicians, and projects operate seamlessly—with accuracy and timeliness, every time.

Key Responsibilities:

• Professionally answer inbound calls, demonstrating warmth, efficiency, and precision.
• Actively contribute to overall call center operations and customer service initiatives.
• Provide comprehensive administrative support to the Performance Manager and Service Coordinator.
• Collaborate proactively with the team to ensure every customer interaction is smooth and exceptional.
• Maintain meticulous records, including managing permits, updating notes, organizing files, coordinating follow-ups, and handling all assigned administrative tasks.

What We're Looking For:

• Exceptional organizational and administrative abilities, including fast and accurate typing skills.
• A professional, clear, and empathetic phone presence with a genuine customer-care mindset.
• A detail-oriented, reliable, and coachable individual who thrives within structured environments and values checklists.
• A proactive team player who brings creativity, positive influence, and an energetic approach to their work.

Compensation & Work Schedule:

• Competitive hourly rate of $25/hr.
• Regular schedule: Monday–Friday, 7:30 AM–2:30 PM (on-site).
• Occasional Saturday shifts (7:00 AM–1:00 PM) may be required during peak seasons.
• Benefit from comprehensive training, stable working hours, and a clear trajectory for professional growth within a high-achieving team.

Why Choose Good Tidings?

At Good Tidings, our culture is built on clarity, efficient systems, mutual respect, and unwavering integrity, creating an environment where exceptional people can perform their best work. Here, your contributions are not just visible—they are genuinely valued. We structure your day for success, and as our company continues its impressive growth, so too will your opportunities for advancement and impact.

Discover Our Team: https://goodtidingscomfort.wistia.com/medias/nhm1mddkzy

Learn More About Us: www.goodtidingscomfort.com (https://www.goodtidingscomfort.com)

Ready to Join Our Team? Apply directly through Indeed to be considered for this exciting opportunity.

Job Type: Part-time

Expected Hours: 32.5 per week

Work Location: In-person, Clark, NJ